Refund policy

Thank you for visiting and shopping at The Painted Brush & Co.

 

THE PAINTED BRUSH & CO IS CLOSING DOWN. ALL SALES ARE FINAL, NO REFUNDS, RETURNS OR EXCHANGES AVAILABLE. 

 

Refunds & Exchanges Policy:

Sale items (if applicable)

Only regular priced items may be refunded, sale items will not be refunded. This is inclusive of all sale and clearance items. Only defective and/or not fit for purpose sale items will be exchanged.

 

Shipping

Shipping costs are non-refundable. A 5% (of total order) fee will be deducted from your total refund amount to cover the shipping costs incurred by The Painted Brush & Co.

 

Damaged or Lost Item(s)

 

Please see our shipping policy regarding orders with damaged or lost items.

 

Returning Items: If your returning items are shipping with tracking & insurance and they are damaged or lost in transit The Painted Brush & Co will put forth a claim with the carrier, we may request further information from you where the carrier request it. Please note that refunds/exchanges will not be processed until the insurance has been approved by the carrier - in most cases this is within 48hrs however please allow up to 30 days.